Service Sales Specialist

Job ID: 6230
Job Title: Service Sales Specialist
Organization: Innomotics (PTY) Ltd.
Location: South Africa

We are looking for a Service Sales Specialist join our team at Innomotics.

The Industry-Leader of Motors and Drives

Innomotics is an industry-leading supplier of motors and large drive systems. With a trusted legacy of more than 150 years of engineering expertise, our products power all of the world’s most essential industries. Today, we are bringing the #EnergyTransition to life with a portfolio that enables our customers to boost energy efficiency, reduce greenhouse gases, and minimize the carbon footprints of plants.

Our Most Powerful Engine: Our People

We are a team of more than 15,000 dedicated experts, doers, innovators. For us, engineering the future means keeping businesses in motion. As a global player operating with the spirit and speed of a mid-sized champion, the future holds unlimited opportunities for us. If you share our bold mindset to be best-in-class, we want you IN.

Your Future Role

The Service Sales Specialist oversees the daily operations of the Customer service desk, ensuring effective support for customers and efficient internal processing of service activities. This role involves managing the service desk, ensuring performance targets are met, and implementing best practices to enhance service delivery.

Key responsibilities include:

• Customer Requests: Point of contact for all customer queries ensuring they are logged and resolved.
• Ticketing Process: manage the ticketing process ensuring all interna and external requests are logged and resolved.
• Customer Service: Ensure timely and accurate customer service, handling escalated issues and complaints promptly.
• Policy Implementation: Implement service desk policies and procedures to improve productivity and customer satisfaction.
• Performance Monitoring: Monitor service activities and generate reports on CS team productivity and service quality.
• Technical Support: Coordinate with technical staff to troubleshoot and resolve customer issues, ensuring minimal disruption to operations.
• Mobilisation: Manage all tasks related to mobilisation of Field Engineers, coordinating activities between internal resources and external customer.
• Continuous Improvement: Stay updated on new technologies and best practices to continuously improve service delivery.

Your Profile

• Education: Technical diploma or engineering qualification in electronic or electrical engineering OR Matric with extensive experience in customer support in the field of automation and drives
• Experience: Minimum 5 years’ experience Customer Services or in a similar role within the electrical, control and instrumentation industry.

• Skills:
• Strong organizational and administrative skills
• Understanding of basic concepts of electrical, automation and control systems used in industrial and mining applications
• Excellent problem-solving and communication abilities.
• Ability to handle high-pressure situations and make quick decisions.
• Certifications: Evidence of additional relevant qualifications and training will be an advantage
• Other Requirements:
• Strong organizational skills and attention to detail.
• May have to travel to customer sites

This role is essential for improving and maintaining support to customers and ensuring customer satisfaction.

Make your mark in our exciting world. #JoinReliableMotion #TeamInnomotics
As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.