Customer Service Manager

We are looking for a Country Head for our Division Customers Services in Mexico to join our team at Innomotics. 

The industry-Leader of Motors and Drives

Innomotics is an industry-leading supplier of motors and large drive systems. With a trusted legacy of more than 150 years of engineering expertise, our products power all the world’s most essential industries. Today, we are bringing the #EnergyTransition to life with a portfolio that enables our customers to boost energy efficiency, reduce greenhouse gases, and minimize the carbon footprints of plants.

Our Most Powerful Engine: Our People

We are a team of more than 15,000 dedicated experts, doers, and innovators. For us, engineering the future means keeping businesses in motion. As a global player operating with the spirit and speed of a mid-sized champion, the future holds unlimited opportunities for us. If you share our bold mindset to be best-in-class, we want you IN. 

Your Future Role

This role will design and implement after-sales service strategies for motors, drives, and industrial systems in Mexico and for Mexico Export Business. Coordinate maintenance, repair, spare parts, modernization, and technical training services. Oversee Service Quotations, Factory Service Operations, Repair Center Operations, Service Delivery and ensure compliance with service level agreements (SLAs). 

Responsibilites

• P&L Ownership: Oversee all financial aspects of the service division, including revenue, margin, and operating expenses. Ensure consistent growth in profitability and market share.
• Sales Growth Leadership: Drive service sales by developing local go-to-market strategies, expanding existing customer relationships, and opening new revenue channels. Partner closely with sales leadership to capture cross-selling and upselling opportunities.
• Strategic Planning: Develop and execute a service growth strategy aligned with overall corporate objectives. Identify new market segments, service offerings, and revenue models.
• Team Leadership: Build, mentor, and manage a high-performing service organization that delivers both operational excellence and sales results.
• Customer Focus: Strengthen long-term customer partnerships by ensuring best-in-class service delivery, responsiveness, and innovation.
• Operational Excellence: Implement KPIs and performance metrics that balance financial goals with customer satisfaction and service delivery efficiency.

Your Profile

• Bachelor’s degree in engineering, Administration, or related fields
• Senior Manager with over 10 years of experience in managerial roles, ideal in Costumer Services, Project Management or general Business Management.           
• Self-driven, stable delivery under pressure
• Familiarity with Motor and Drive Industry Product/Solutions is preferred
• Strong Costumer Focus
• Good command of English
• Advanced Communication Skills

Ready to power the future with us? Join Innomotics and start making a difference now. #TeamInnomotics #JoinReliableMotion 

Innomotics is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.

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