Customer Service Manager

We are looking for a Customer Services Manager to join our team at Innomotics. 

The Industry-Leader of Motors and Drives

Innomotics is an industry-leading supplier of motors and large drive systems. With a trusted legacy of more than 150 years of engineering expertise, our products power all the world’s most essential industries. Today, we are bringing the #EnergyTransition to life with a portfolio that enables our customers to boost energy efficiency, reduce greenhouse gases, and minimize the carbon footprints of plants.

Our Most Powerful Engine: Our People

We are a team of more than 15,000 dedicated experts, doers, and innovators. For us, engineering the future means keeping businesses in motion. As a global player operating with the spirit and speed of a mid-sized champion, the future holds unlimited opportunities for us. If you share our bold mindset to be best-in-class, we want you IN.

Your Future Role

We are seeking a Customer Services Manager who will lead the strategy and execution of customer services throughout the entire lifecycle of industrial products and solutions, ensuring maximum availability, efficiency, and customer satisfaction. Be the benchmark in the digital transformation of service, promoting customized solutions, predictive maintenance, and technical support excellence, in line with Innomotics' values of reliability and sustainability.

This role will design and implement after-sales service strategies for motors, drives, and industrial systems. Coordinate maintenance, repair, spare parts, modernization, and technical training services. Oversee service agreements and ensure compliance with service level agreements (SLAs).

This role will oversee preventive, predictive, and corrective maintenance of motors, drives, and automation systems. Coordination of field services, technical inspection, and after-sales support.

Your Profile

Requirements:

• Bachelor’s degree in engineering, Administration, or related fields
• Senior Manager with 8+ years of experience in Service Leadership positions          
  • Strategic leadership and team management that can build strong, high performing teams
• Minimum of 5 years' experience in industrial or technical services management
• Experienced in Sales, Service Delivery Management, Repair Workshops
• Background in Minerals & Mining is a plus
• Strong communication & negotiation, collaboration, analytical and change management skills

Ready to power the future with us? Join Innomotics and start making a difference now. #TeamInnomotics #JoinReliableMotion 

Innomotics is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.

Jobs at Innomotics: Find out more about jobs & careers at Innomotics.