Sales Support Professional

Role Purpose

The Operations & Business Improvement Coordinator plays a key role in supporting the effective operation and continued development of Weiss Spindle Services UK. The role acts as a central coordination point between workshop operations, technical business development, customers, Innomotics UK support functions (including Supply Chain Management and Finance), and the global Weiss network.

The position is responsible for improving business processes, maintaining operational data and systems, coordinating workshop activities, and supporting continuous improvement initiatives that enhance efficiency, transparency and customer satisfaction.

Key Responsibilities

Operational Coordination

• Act as a liaison between workshop operations, technical business development, customers, and internal support functions.
• Coordinate communication across departments to ensure efficient workflow and alignment with business objectives.
• Support the scheduling and coordination of workshop activities to optimise operational efficiency and delivery performance.

Systems & Data Management

• Develop and maintain structured customer, technical, and operational databases.
• Support the ongoing development and optimisation of ERP systems to align with Weiss global processes and procedures.
• Utilise tools such as Power Apps and Power BI to develop dashboards and KPI monitoring systems to support performance management and decision-making.

Continuous Improvement

• Identify opportunities for Continuous Improvement (CIP) across business processes and operations.
• Lead and support initiatives that enhance efficiency, quality, transparency and organisational performance.
• Challenge existing processes where appropriate and develop robust solutions to improve business outcomes.

Stakeholder & Customer Communication

• Develop and maintain effective communication protocols with customers and internal stakeholders.
• Maintain a structured yet flexible approach to stakeholder management across multiple departments and international teams.
• Support external communication activities including website updates and social media engagement.

Technical & Knowledge Development

• Develop and maintain technical understanding of products, services, customer requirements and supplier capabilities.
• Review technical and legal documentation and ensure updates are applied where necessary.
• Support the development and management of technical documentation and knowledge resources.

Governance & Compliance

• Support ISO compliance activities including audit preparation, documentation development and assessment readiness.
• Ensure that business processes and documentation align with required quality and governance standards.

Personal Development

• Continuously develop personal skills and knowledge to support evolving business needs.
• Demonstrate flexibility and adaptability in responding to new challenges and opportunities.

Key Skills & Experience

• Strong organisational and coordination skills with the ability to manage multiple stakeholders.
• Experience working across technical, operational or engineering environments.
• Familiarity with ERP systems and digital tools used for operational management.
• Experience using or developing Power Apps, Power BI or similar data visualisation tools.
• Strong communication and documentation skills.
• Ability to analyse processes and implement improvement initiatives.

Personal Attributes

• Proactive and solutions-oriented mindset.
• Ability to challenge the status quo constructively.
• High attention to detail and structured working approach.
• Strong interpersonal skills and ability to work across teams and cultures.
• Adaptable and willing to learn new skills in a dynamic environment.