VP, Customer Service Division

We are looking for a Customer Service Division Vice President to join our team at Innomotics. 

The Industry-Leader of Motors and Drives

Innomotics is an industry-leading supplier of motors and large drive systems. With a trusted legacy of more than 150 years of engineering expertise, our products power all the world’s most essential industries. Today, we are bringing the #EnergyTransition to life with a portfolio that enables our customers to boost energy efficiency, reduce greenhouse gases, and minimize the carbon footprints of plants.

Our Most Powerful Engine: Our People

We are a team of more than 15,000 dedicated experts, doers, and innovators. For us, engineering the future means keeping businesses in motion. As a global player operating with the spirit and speed of a mid-sized champion, the future holds unlimited opportunities for us. If you share our bold mindset to be best-in-class, we want you IN.

Your Future Role

Innomotics is seeking a VP, Customer Service Division who is results oriented, and will drive profitability and enhance customer satisfaction. This role requires a strategic thinker with a strong business acumen, and excellent leadership skills.

This position will be based in Alpharetta, GA with oversight of the US and Canada. For the right candidate, we are open to relocation.

Travel expectation: 50%+

1. Strategic and Financial Leadership:

• Own the P&L for North America Customer Service Division and aftermarket operations (including spare parts, extended warranties, repairs, digital services, service contracts, and field services).
• Develop and execute a growth strategy for service revenue and margin improvement.
• Prepare and manage budgets, forecasts, and financial reporting for the service division.

2. Customer Service & Aftermarket Excellence:

• Lead end-to-end customer service sales and operations including customer call centers, technical support, service delivery, repairs and field service teams.
• Ensure timely response and resolution of customer issues, warranty claims, and service escalation calls.
• Build scalable processes across all functions to improve service levels, reduce downtime, and enhance customer satisfaction.

3. Operational Performance:

• Implement systems and KPIs to monitor service delivery (time to quote, mean time to repair, parts availability, NPS).
• Drive continuous improvement and lean methodologies to increase efficiency and reduce costs.

4. Leadership & Team Development:

• Build, lead, and mentor a cross-functional service organization including service delivery, portfolio management and business excellence
• Foster a strong service culture of safety, accountability, and customer-centricity.
• Ensure compliance with all regulatory, quality, and safety standards.

5. Cross-functional and Customer Engagement:

• Partner with Sales, Product Management, R&D and Manufacturing to ensure seamless customer experience post-sale.
• Act as the voice of the customer internally, driving feedback into product and process improvements.
• Maintain strategic relationships with key customers and support service-level agreements

Your Profile

Qualifications:

• Bachelor’s degree in engineering, Operations, Business, or related field (MBA preferred)
• 15+ years of progressive experience in service leadership within the manufacturing or industrial sector
• Senior Executive with 10+ years in Service Management

• Experience in Service Portfolio Management and/or Service Delivery Management

• Proven track record of exceeding targets- managing a P&L, including both revenue generation and cost control
• Experience in sustained scaling of aftermarket services
• Strong understanding of ERP, CRM, and service management systems (SAP)
• Exceptional leadership, communication, analytical, influencing and change management skills
• Experience in an international Industrial Business Environment

Preferred:

• MBA degree

• Oil & Gas or Minerals & Mining background
• Digitalization experience is 
• Experience in High & Medium Voltage Products

What’s IN it for you (Our Benefits) 

• Competitive compensation based on qualifications
• Medical, dental, prescription and vision coverage, first day of employment
• Matching 401(k) (immediate employer match)
• Competitive paid time off plan, paid holidays, and floating holidays
• Career development opportunities
• Education and tuition reimbursement programs available
• Flexibility to work remotely a few days a week
• Paid parental leave

Ready to power the future with us? Join Innomotics and start making a difference now. #TeamInnomotics #JoinReliableMotion

Innomotics is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.

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