Title:  Global Head/Vice President (f/m/d) Service Delivery Customer Services

We are looking for a Profit & Lost responsible Global Head/Vice President (f/m/d) Service Delivery Customer Services to join our team at Innomotics.

Your change engine.

Motors and drives are our business redefining reliable motion from check-time per day to uptime per lifecycle, from simply on/off to everything smart in between. Our most powerful engine: more than 15,000 dedicated experts, doers, colleagues. For them, engineering the future means keeping businesses in motion – in e-motion. We are the “we” in power – and we can empower you.

15,000 and counting.

Are you looking for the stability of an established global player with the lean, innovative spirit of a mid-size hidden champion? That’s us! Are you looking to shape entire industries with a future-proof portfolio of more sustainable, energy efficient solutions? Deal, let’s go!

Your future role.

• Take global ownership for the Innomotics Customer Services Delivery through planning, leading, and executing the global Strategy throughout our worldwide organization.
• You develop and encourage the life cycle management, environmental health & safety, product support, and our proactive service business in the team. Provide and support future improvements, growth opportunities and productivity.
• You define, implement and support the specific service processes based on our Customer Services platform in a close cooperation with our regional service offices, partners and internal organization of Innomotics.
• You coordinate regional service delivery initiatives and collaborate closely with various regions and ensure transparency with key performance indicators.
• You lead a team of 150 Service experts in Nuremberg/Erlangen/Tuebingen and Frenstat CZ and improve service quality, safety and continuously drive productivity.
• Safety and Customer Value Creation are a the core of our business.

Your profile.

• Master’s degree in electrical engineering, mechanical engineering, or an equivalent technical field plus long-term professional experience, drive and/or motor technology and sales experience would be an advantage.
• Relevant business management experience.
• Ability to lead a team of 10 direct reports with ca.140 international employees in Drives&Motors Fieldservice, Technical Key Experts of motors, drives, digitalization and support functions as Training Business, Help Desk and online  Support, Spare Part Business, Contract Business, Upgrade Business and CyberSec Management.  
• You have experience in leading larger teams and can motivate them to perform at their best.
• Strong analytical skills and excellent communication and teamwork abilities.
• Proficiency in written and spoken English, with willingness and flexibility to travel internationally.

Our benefits.

• 30 days of vacation per calendar year
• Flexible working models
• Pension benefits
• Development opportunities
• Health care offerings
• Childcare subsidy
• Employer subsidy for "Deutschlandticket”
• Canteens with lower prices for employees
• Access to a benefits portal with attractive employee offers

Make your mark in our exciting world. #JoinReliableMotion #TeamInnomotics

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.

Jobs at Innomotics - if you would like to find out more about jobs & careers at Innomotics.