Title:  Global Head/Vice President (f/m/d) Service Delivery Customer Services

We are looking for a Profit & Lost responsible Global Head (f/m/d) Service Delivery to join our team.

The Industry-Leader of Motors and Drives

Innomotics is an industry-leading supplier of motors and large drive systems. With a trusted legacy of more than 150 years of engineering expertise, our products power all of the world’s most essential industries. Today, we are bringing the #EnergyTransition to life with a portfolio that enables our customers to boost energy efficiency, reduce greenhouse gases, and minimize the carbon footprints of plants.

Our Most Powerful Engine: Our People

We are a team of more than 15,000 dedicated experts, doers, innovators. For us, engineering the future means keeping businesses in motion. As a global player operating with the spirit and speed of a mid-sized champion, the future holds unlimited opportunities for us. If you share our bold mindset to be best-in-class, we want you IN.

Your future role.

• Take global ownership for the Innomotics Customer Services Delivery through planning, leading, and executing the global Strategy throughout our worldwide organization.
• You develop and encourage the life cycle management, environmental health & safety, product support, and our proactive service business in the team. Provide and support future improvements, growth opportunities and productivity.
• You define, implement and support the specific service processes based on our Customer Services platform in a close cooperation with our regional service offices, partners and internal organization of Innomotics.
• You coordinate regional service delivery initiatives and collaborate closely with various regions and ensure transparency with key performance indicators.
• You lead a team of 150 Service experts in Nuremberg/Erlangen/Tuebingen and Frenstat CZ and improve service quality, safety and continuously drive productivity.
• Safety and Customer Value Creation are a the core of our business.

Your profile.

• Master’s degree in electrical engineering, mechanical engineering, or an equivalent technical field plus long-term professional experience, drive and/or motor technology and sales experience would be an advantage.
• Relevant business management experience.
• Ability to lead a team of 10 direct reports with ca.140 international employees in Drives&Motors Fieldservice, Technical Key Experts of motors, drives, digitalization and support functions as Training Business, Help Desk and online  Support, Spare Part Business, Contract Business, Upgrade Business and CyberSec Management.  
• You have experience in leading larger teams and can motivate them to perform at their best.
• Strong analytical skills and excellent communication and teamwork abilities.
• Proficiency in written and spoken English, with willingness and flexibility to travel internationally.

What’s IN it for you (Our Benefits)

• Compensation according to the applicable collective agreements of the metal and electrical industry
• 30 days of vacation per calendar year
• Flexible working models
• Pension benefits
• Development opportunities
• Health care offerings
• Childcare subsidy
• Employer subsidy for "Deutschlandticket”
• Canteens with lower prices for employees
• Access to a benefits portal with attractive employee offers

Ready to power the future with us? Join Innomotics and start making a difference now. #TeamInnomotics #JoinReliableMotion

Innomotics is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.

Jobs at Innomotics: Find out more about jobs & careers at Innomotics.